Frequently Asked Questions

Everything you need to know about your Lugg experience.

What materials are used in Lugg products?

We use premium, ethically sourced materials including top-grain leather, sustainable organic cotton, and recycled hardware to ensure durability and style.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.

Do you offer a warranty on your bags?

Yes, all Lugg bags come with a one-year limited warranty covering manufacturing defects in materials and workmanship.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.